This is a common question that many customers have when shopping online. We understand that you want to ensure that the product you receive is exactly what you expect. Rest assured that we take great care to accurately represent our products in the pictures we provide. However, please keep in mind that due to lighting and other factors, there may be slight variations in the product you receive. We strive to provide the highest quality products and services to our customers, and we are here to answer any questions you may have.

If you have created an account on our website, you can easily log in and view all the orders you have placed along with their detailed information. This feature will help you stay organized and keep track of all your previous purchases.

As part of our commitment to you, all Beauty-Addict purchases are backed by our 100% satisfaction guarantee.
We are committed to ensuring you receive only the highest quality products, which is why we have implemented strict quality control measures throughout our entire production process.

If you are not satisfied with any of the products you have purchased at Beauty-Addict.com, you may return the UNUSED Item(s) within 7 days. Please note there is a 20% restocking fee for all unused returns.

Please note that if you are returning an item because you received the wrong product, we will cover the cost of shipping. If you are sending items back on your own accord, we recommend using a trackable shipping method.

All refunds are given as store credit. If your product is outside of the 7 day return policy window, please feel free to contact one of our customer service representatives for further assistance for a 50% refund in store credit.

We apologize for any inconvenience this may cause.

Please understand we do not accept used items for return.
To initiate a return, please contact our customer service team at returns@beauty-addict.com.
Your satisfaction is our top priority.

Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at info@ebmedicalspa.com or by calling (949) 600-7888, Monday through Friday, 10 AM – 6:30 PM PST.

For further information please CLICK HERE.

Thank you for choosing Beauty-Addict for all your beauty needs!

For your convenience, we kindly request that all orders be placed by 12pm EST to start processing on the same day. Our dedicated team strives to ensure that all orders are processed within 1 business day. Please note that delivery times are based on orders placed between Monday to Friday. To learn more about our shipping policies and procedures, including international shipping rates, order tracking, and delivery times, please CLICK HERE to visit our shipping information page.