Colorscience Pep Up® Collagen Boost Face & Neck Serum

Awards

2019 MyFaceMyBody Industry Award Winner

FAQs

My product won’t dispense / the pump is not working.

Products such as Pep Up® Collagen Boost Face & Neck Serum and Total Eye® Firm & Repair Cream use an airless pump to dispense each formula which creates a vacuum to dispense the product. There is no straw in these components. Instead, there is a follower plate at the bottom of the bottle that rises as the product is pumped out, thus ensuring all product is evacuated from the bottle and allowing you to get every last drop!

If you are having trouble dispensing product from your pump, it is possible that your bottle's pump head may not be pushed all the way into place which prevents the vacuum action needed to dispense product. We’re sorry about the inconvenience as this is not how we wish for our products to reach customers, but the good news is there is an easy fix that will get your product working quickly. Please follow the following steps to get the pump head back into place and begin using your product.

1. Take off the silver overcap.
2. Next, pull up on the base of the metal pump head to see if it comes off. It should not twist, turn or wiggle at all. If it does move or come off....
3. Put the pump head back on the bottle neck and push it down firmly to get it aligned in the neck.
4. Now, working on a clean, towel/padded surface turn the bottle upside down onto the pump head and push the bottle straight down firmly until an audible snap is heard. You can use a bit of strength, while standing over the product, to push it down with your hand. The pump head will not break by pushing down on it this way but it does take a good firm push to hear the snap.

Now the pump head is properly snapped onto the bottle. It should dispense after several pumps to remove any air in the neck of the bottle.

Do I need to use a moisturizer when using Pep Up®?

Pep Up® contains ingredients proven to not only support collagen production, but also to deeply hydrate and help improve skin’s natural appearance by boosting moisture retention over time. Many users find that they can skip using a separate moisturizer product. For dry skin types and drier seasons, we do recommend following with a moisturizer. When using additional products, remember to apply Pep Up® first for optimal efficacy.

For what skin types is Pep Up® suitable?

Pep Up® is oil free, hypoallergenic, non-comedogenic, free of any fragrance and colorants and is suitable for all skin types, including sensitive and dry skin.

I am experiencing pilling when I use Pep Up®. What can I do?

Pep Up® is best applied to clean, warmed, and slightly moist skin as this may help the unique active ingredient, Decaplex-10™ Peptide Blend, absorb into skin. For best results, apply immediately to skin that has been cleansed and pores opened. (If cleansing your face in the shower, the steam will help open your pores. If not, consider applying a warm/moist towel for the same pore-opening effect!).

If you're using Pep Up® with many products as part of a skin care regimen that includes multiple advanced treatment products, apply Pep Up® first after cleansing/toning, then apply your other products, beginning with the thinnest texture and ending with the thickest texture.

Is Pep Up® cruelty-free/free of animal testing?

Yes, Pep Up® and all its individual ingredients were not tested on animals. Colorescience does not conduct ANY animal testing and we are committed to the highest standards when choosing raw materials for our product formulations. We require non-animal testing statements on all raw materials before final formula approval.

Is Pep Up® formaldehyde free?

Yes, Pep Up® is formaldehyde free. In addition, all Colorescience® products are 100% free from parabens, phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

Is Pep Up® fragrance free?

Yes, Pep Up® is fragrance free. In addition, all Colorescience® products are 100% free from parabens, phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

Is Pep Up® free of genetically-modified organism/non-GMO?

Yes, Pep Up® is non-GMO. In addition, all Colorescience® products are 100% free from parabens, phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

Is Pep Up® gluten free?

All Colorescience products are formulated without the addition of gluten or its derivatives. In addition, our products are 100% free from parabens, phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen. Those who have gluten allergies may experience sensitivity when using topical products.

Is Pep Up® hypoallergenic?

Yes, Pep Up® is hypoallergenic.

Is Pep Up® non comedogenic?

Yes, Pep Up® is non comedogenic.

Is Pep Up® oil free?

Pep Up® Collagen Boost is not oil free. It contains less than .05% of soybean oil. We recognize that concerns with oils are due to a possibility of clogging pores. Pep Up® Collagen Boost has been tested and is non-comedogenic (will not clog pores).

Is Pep Up® paraben free?

Yes, Pep Up® has been formulated without parabens. In addition, all Colorescience® products are also 100% free from phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

Is Pep Up® phthalate free?

Yes, Pep Up® is phthalate free. In addition, all Colorescience® products are 100% free from parabens, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

Is Pep Up® polyethylene glycol (PEG) free?

Yes, Pep Up® is polyethylene glycol free. In addition, all Colorescience® products are 100% free from parabens, phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

Can Pep Up® be applied to eyelids?

Pep Up ® has not been tested for use around the eye area. Use caution when applying near the eye area and avoid getting product into the eyes.

Is Pep Up® sulfate free?

Yes, Pep Up® is sulfate free. In addition, all Colorescience® products are 100% free from parabens, phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

Is Pep Up® vegan?

Yes. There are no animal products or derivatives in Pep Up®. In addition, all Colorescience® products are 100% free from parabens, phthalates, synthetic fragrance, animal testing, talc, dyes, mineral oils, drying alcohols & chemical sunscreen.

I've heard that copper peptides don't play well with vitamin C. Can I use Pep Up® with my vitamin C products?

We suggest that you alternate your vitamin C serum with the use of Pep Up. You can either alternate evenings, or we suggest you use one on the am and the other in the pm.

Can pregnant or nursing women use Pep Up® Collagen Renewal Face & Neck Treatment?

There are no ingredients that are contraindicated for use in pregnant/nursing women. However, please consult your physician before using.